Terms & Conditions

Please review our service terms carefully

Last updated: January 2026

The "If it Zips, it Ships" Clause

Bag Capacity

Fees are based on a 24-gallon FreshFold bag. If the bag cannot be fully closed/zipped, the customer will be automatically billed an "Overstuff Fee" or for an additional bag credit.

Weight Limit

For the safety of our team, bags must not exceed 40 lbs. Bags exceeding this weight may be refused or split into multiple bags with additional charges.

The "Hidden Treasures" Policy

Liability

FreshFold is not responsible for damage to clothing caused by items left in pockets (e.g., pens, lipstick, gum, tissues) or for the loss of items left in pockets.

✨ The Integrity Promise

Any cash found in pockets will be placed in a "Found It!" envelope and returned with the clean laundry. We value your trust!

Damage & Loss Claims

Reporting

Any claims for damaged or missing items must be reported within 24 hours of delivery via the app. Claims reported after 24 hours may not be honored.

Reimbursement

Liability for any lost or damaged item is limited to 5x the cost of the individual item's cleaning, or a maximum of $200 per bag, whichever is lower (unless additional insurance was purchased).

Example: If a shirt costs $5 to clean, the maximum reimbursement would be $25 (5x $5).

Hygiene & Safety

FreshFold reserves the right to refuse service for bags containing "Biohazardous" materials, including but not limited to:

  • Human or animal waste
  • Excessive mold or mildew
  • Bed bugs or other infestations
  • Blood-soaked items (beyond minor stains)

Refused bags will be returned "as-is" and a trip fee will be charged.

Additional Terms

Subscription Cancellation

Subscriptions can be cancelled at any time. Unused bag credits expire at the end of your billing cycle unless you maintain an active subscription.

Bag Deposit

The $15 bag deposit is refundable if bags are returned in good condition when you cancel your subscription. Bags with excessive wear, damage, or missing bags will forfeit the deposit.

Service Area

FreshFold operates within designated service areas. Orders placed outside our service area may be cancelled with full refund.

Pricing Changes

FreshFold reserves the right to change pricing with 30 days advance notice to existing subscribers.

Questions About Our Terms?

We're here to help clarify anything you need.

Email us at legal@freshfold.com