Protection Policy
Please read carefully before placing your first order with FreshFold.
By using FreshFold's services, you acknowledge and agree to the terms outlined in this protection policy. We strive to provide excellent care for your laundry, and these policies help set clear expectations for both parties.
Dry Clean Only Items
FreshFold is not responsible for dry clean only items placed in our laundry bags. Please ensure all items are machine washable before placing them in your bag. Items labeled 'dry clean only' should not be submitted.
Loose Items in Pockets
FreshFold is not responsible for loose items left in pockets, including but not limited to jewelry, cash, watches, coins, or any other valuables. Please thoroughly check all pockets before submitting your laundry.
Reimbursement Policy
In the event that FreshFold is found responsible for damage or loss, any reimbursement will be issued exclusively in the form of FreshFold bag credits — not cash, card refunds, or monetary compensation.
Color Loss, Shrinkage & Fabric Damage
We cannot guarantee against color loss, shrinkage, or damage to weak, worn, or already-compromised fabrics. Standard washing and drying processes can sometimes affect the condition of certain materials. FreshFold is not liable for pre-existing fabric weaknesses.
Bodily Fluids & Biohazard Items
FreshFold reserves the right to refuse laundering any items containing bodily fluids — including blood, feces, or similar substances — that have not been disclosed prior to pickup. Undisclosed items of this nature will not be washed and will be returned to you in a separate sealed bag.
Questions about our policy? Reach us at Freshfoldapp@gmail.com or call 540-333-9651