Privacy Policy
Last updated: September 24, 2026
FreshFold ("we", "our") respects your privacy. This policy explains what information we collect when you use our laundry pickup and delivery service, how we use it, and the choices you have.
Information We Collect
- Account information: your name, email address, and phone number.
- Delivery details: your pickup/delivery address, apartment/unit, and delivery notes.
- Order information: bag counts, service selections, preferences, and order history.
- Location data: during an active pickup or delivery, your loadie's live location is used to show you an accurate ETA. Your address is shared only with the loadie and hub handling your order.
- Payments: card payments are processed securely by Stripe. We never see or store your full card number.
- Communication: messages you send to your loadie or to our team through in-app chat, and feedback/ratings you leave.
How We Use Your Information
- To schedule, route, and complete your laundry pickups and deliveries.
- To process subscription billing and one-time payments.
- To send you order updates, reminders, and service notifications.
- To provide customer support and resolve any issues with your orders.
How We Share Your Information
- With your assigned loadie and the hub facility servicing your order — only the details needed to pick up, wash, and return your laundry.
- With Stripe, our payment processor, to handle billing securely.
- We never sell your personal information to anyone.
Data Retention
- We keep your account and order data while your account is active.
- After account deletion, we erase your personal information within 30 days. Minimal order records (dates and amounts, with personal identifiers removed) may be retained as required for tax and bookkeeping purposes.
Your Rights — Deleting Your Account
- You can delete your account at any time from the app: go to My Subscription → Edit Profile → Delete Account.
- Deleting your account cancels your subscription immediately and removes your personal data within 30 days.
- You can also request deletion or a copy of your data by emailing Freshfoldapp@gmail.com.
Children's Privacy
- Our services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to This Policy
- If we update this policy, we'll notify you in the app or by email before the change takes effect.
Contact Us
Questions about this policy or your data? Email us at Freshfoldapp@gmail.com or call 540-333-9651.